EMAIL WORKFLOW
Use the provider you already work in
Connect CaseMail to the supported email workflow and continue using the email environment your team already knows.
- Connected provider
- Existing workflow
- Selected correspondence
CERTIFIED COMMUNICATIONS · EMAIL
Certified Email, Built for the Entire Conversation.
Track and certify important email correspondence while preserving a verifiable record of the thread, its attachments, and the evidence associated with the conversation.
CaseMail by DPS works with supported email workflows to identify selected conversations, preserve them in the Digital Evidence Archive, and create Live Certificates of Correspondence.
Persistent recordsSpecific verification signalsPowered by DPS infrastructure
DPS RECORD MODEL
CorrespondenceThe selected email conversation
Thread + AttachmentsAssociated messages and files
CertificationLive certificate and retained record
AccessRetrieve or securely share evidence
DIRECT ANSWER
What is DPS Certified Email?
Certified Email is the email channel within DPS Certified Communications, delivered through CaseMail. It is designed to track and certify important email correspondence, including associated messages and attachments, while preserving a Live Certificate of Correspondence and a retrievable digital-evidence record.
DPS
What is DPS Certified Email?
Certified Email is the email channel within DPS Certified Communications, delivered through CaseMail. It is designed to track and certify important email correspondence, including associated messages and attachments, while preserving a Live Certificate of Correspondence and a retrievable digital-evidence record.
CORE CAPABILITIES
Purpose-built capabilities on shared DPS trust infrastructure.
The page keeps its specific workflow clear while using the same normalized DPS component system.
THREAD TRACKING
Track the conversation
Track selected high-importance conversations and synchronize supported new messages into the associated record.
- Selected threads
- New messages
- Evidence preparation
THREAD + ATTACHMENTS
Certify the correspondence together
Locate and merge associated messages for certification while keeping attachments connected.
- Entire threads
- Attachments
- Unified record
LIVE CERTIFICATES
Create accessible evidence
Generate a Live Certificate of Correspondence and retain or privately share the record.
- Live certificate
- Evidence archive
- Private access
CONNECTED EVIDENCE
Keep the record, source, status, and supporting evidence connected.
DPS uses a hybrid architecture so the appropriate evidence can remain controlled while selected verification information is independently checkable.
Email Thread
Associated messages that make up the selected conversation.
Attachments
Supporting files kept with the correspondence record.
Digital Evidence Archive
Tracked and certified correspondence retained for later retrieval.
Live Certificate
Certification record that can be accessed or shared through the supported workflow.
HOW IT WORKS
From the originating workflow to a persistent verification record.
1
Connect
Connect CaseMail to the supported email provider used for the correspondence workflow.
2
Send and track
Continue using the email workflow and identify the important conversation that should be tracked for later certification.
3
Certify the thread
Use CaseMail to locate and merge the associated messages and attachments into the correspondence certification record.
4
Retain or share
Keep the record in the Digital Evidence Archive, download the certificate, or provide private access for authorized verification.
WHO IT SERVES
Built for organizations that need evidence to remain connected.
DPS supports specialized workflows without forcing every record type into the same claim or customer experience.
Talk with DPSLegalClient correspondence, discovery and disputes
GovernmentAgency correspondence and records
ComplianceRegulated communications and retained evidence
Financial & InsuranceCustomer notices, claims and approvals
EnterpriseBusiness-critical correspondence
Technology PartnersEmbedded certified-email workflows
DPS RELATIONSHIP
DPS provides the infrastructure. Purpose-built solutions, platforms, and networks provide the experience.
This relationship keeps the underlying verification system consistent while allowing each workflow to present the information its users actually need.
DPSDigital trust and verification infrastructure
↓
Certified CommunicationsPostal + email solution family
↓
Certified EmailEmail correspondence certification
↓
CaseMailEmail application, archive and certification workflow
COMMON QUESTIONS
Certified Email FAQ
What is CaseMail Certified Email?
CaseMail Certified Email is a DPS service for tracking and certifying important email correspondence. It can preserve selected email threads and attachments in the Digital Evidence Archive and create a Live Certificate of Correspondence for the certified record.
Can CaseMail certify an entire email thread?
Yes. CaseMail is designed to locate, merge, and certify the associated messages in an email thread based on the certification request, rather than limiting the record to a single isolated message.
Are attachments included in the certification record?
CaseMail supports verification of attachments associated with certified email correspondence so supporting files can remain connected to the certified thread record.
What is the Digital Evidence Archive?
The Digital Evidence Archive, or DEA, is the CaseMail record environment used to retain tracked and certified email correspondence for later retrieval, verification, secure sharing, eDiscovery, or audit needs.
Can certified correspondence be shared outside our organization?
Yes. CaseMail supports private shared access so an authorized third party can review or verify certified correspondence online without reconstructing the evidence record.
Can Certified Email integrate with enterprise workflows?
Yes. DPS and CaseMail support integration patterns for legal, government, CRM, case-management, and other enterprise systems.
NEXT STEP